Trilad Technology US LLC and its global affiliates ("Trilad", "we", "our", "us") respect your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have regardless of where you are located. It applies to our website (triladtech.com), our products, and our services worldwide.
1. Information We Collect
- Contact details you submit through forms (name, email, country, company, message).
- Newsletter subscriptions (email address and source).
- Device & usage data automatically logged when you visit our site (IP address, browser, pages viewed).
- Cookies and similar technologies used for site functionality, analytics, and security (see Section 6).
- Transaction & onboarding data when you sign up for our payment products (operator details, machine identifiers).
2. How We Use Your Information
- Respond to inquiries and provide customer support.
- Deliver, maintain, and improve our products and services.
- Send newsletters and product updates (with your consent; you can unsubscribe at any time).
- Detect, prevent, and address fraud, abuse, or security incidents.
- Comply with legal obligations.
3. Legal Bases (EU/UK Users)
Where GDPR or UK GDPR applies, we process personal data on the basis of: (a) your consent; (b) performance of a contract; (c) compliance with a legal obligation; or (d) our legitimate business interests, balanced against your rights.
4. Sharing of Information
We do not sell your personal information. We share it only with: service providers who help operate our business (hosting, analytics, email, payments), professional advisors, and authorities when required by law. International transfers are protected by appropriate safeguards (e.g., Standard Contractual Clauses).
5. Third-Party Services
- Google reCAPTCHA — used to protect our forms from spam and abuse, subject to Google's Privacy Policy and Terms.
- YouTube — embedded videos and links may set cookies governed by Google.
- Lovable Cloud (Supabase) — hosting, database, and authentication infrastructure.
6. Cookies
We use strictly necessary cookies for site operation, plus optional cookies for analytics and security (including reCAPTCHA). You can accept or decline non-essential cookies via the consent banner shown on your first visit, and adjust your browser settings at any time.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or port your personal data; to object to processing; or to withdraw consent. California residents have additional rights under the CCPA/CPRA. To exercise any right, contact us at the address below.
9. Security
We implement reasonable technical and organizational measures to protect your data, including encryption in transit, access controls, and secure infrastructure. No method of transmission over the Internet is 100% secure.
10. Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.
11. Changes to This Policy
We may update this Policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be highlighted on this page.
12. Contact Us
For privacy questions or to exercise your rights, please email legal@triladtech.com.